The Volunteer Manager plays a critical role in enhancing Pro Bono SG’s volunteer-readiness to attract and retain committed volunteers with relevant skills to meet Pro Bono SG’s needs.
The Volunteer Manager will be responsible for handling all activities relating to volunteers, including but not limited to recruitment, training, supervising, programme planning, deployment, re-training, reward, retention and recognition.
Key Responsibilities:
· Develop and implement strategies to promote the skills-based volunteering programme to the legal community.
· Provide input for the creation of marketing materials, such as brochures, posters, and online advertisements.
· Organise and participate in events and presentations to recruit legal professionals as volunteers.
· Identify new volunteer opportunities and maintain effective collaborations with community stakeholders and government agencies.
· Leverage IT solutions to track volunteering hours and create data analytical reports and impact management
· Analyse emerging trends and identify gaps that may influence volunteer management
· Design and conceptualize engagement and retention strategies and processes
· Develop risk mitigation measures and a volunteer continuity plan for sustainability
· Recruit, conduct background checks, train, supervise and evaluate / audit volunteers; propose and plan volunteer training programmes when gaps are identified
· Maintain database of volunteers, tracking their progress and engagement beyond scheduling and rostering.
· Plan and execute volunteer recognition activities to recognize contributions including forecasting and budgeting
· Assess requests for new volunteers before assigning suitable volunteers
· Track and report volunteer satisfaction surveys
· Manage volunteer communication channels to communicate opportunities effectively
· Work closely and coordinate with colleagues to ensure smooth volunteer recruitment and deployment; engage, support and train staff to ensure a volunteer friendly culture.
· To perform such duties as may be designated to the employee by the CEO / Head of Department and / or Director(s) from time to time.
Requirements:
· Minimum of 3 years’ hands-on experience in coordination of volunteer programmes and schemes, programme development, and management of volunteer resources.
· Degree in Marketing / Business Management / Mass Communication / Community Development from a recognised University.
· Appreciation of the value of volunteers in PBSG’s mission of ensuring access to justice
· Excellent interpersonal communication skills, ability to connect with staff and volunteers.
· Able to work and lead in a team setting, and collaborate with cross-functional teams
· Proactive and resourceful in problem solving with a responsible attitude
· Ability to juggle multiple projects and work under pressure, balancing the needs of multiple stakeholders in a fast-paced environment
· Detail-oriented.
