You will be part of the Quality Service Department to handle appeals, feedback and enquiries related to public health issues. It is a fast-paced environment that would require the ability to manage multiple priorities at the same time.
You will be responsible for the following:
- Draft and/or vet reports and replies for feedback, appeals and enquiries to ensure that they comply with standard operating procedures and service standards;
- Handle service-related matters pertaining to the Public Health pillar;
- Handle difficult customers and effect service recovery where necessary;
- Track and analyse the volume, nature and trend of feedback and appeals received;
- Propose corrective actions, changes and improvements to processes so as to improve customer service and satisfaction
Requirements:
- Keen interest in environmental public health
- Excellent communication and interpersonal skills
- Excellent writing skills
- Strong leadership skills and a good team player
- Proficient in Microsoft Office applications
As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.
https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HBD-HUB/Assistant-Manager-Manager--Quality-Service-Department-_JR-10000031241
