REQUIRED EXPERIENCE
- Minimum 5+ years hands-on experience in an iSeries Operation support.
- Experience in ITIL processes in Service Request, Incident, problem and change management processes.
- Experience on one or more of the following area:
- Remote Journaling / High Availability concept.
- Backup and Recovery on Flashcopy, BRMS, Safe Guarded Copy, NIM for VIOS backup.
- Security and system hardening on iSeries System and Application, user profiles, object authorities, system values.
- IBM i OS V7R3, V7R5, IBM VIOS Virtual Machine Environment.
- IBM PowerHA, ASP & iASP Disk configuration and administration.
- IBM EIM implementation for Single Sign on.
- 1 or more system replication software – e.g. iTera, Assured Mimix.
- Network configuration for TCP/IP protocol, Route and Host Tables, Firewall Rules.
- IBM SAN storage and SAN Switches, FC multipath configuration.
- System performance tuning, performance, and alert monitoring.
- Firmware, Patch, PTF, CUM Package ordering/installation.
- Query/400 – SQL/400, DB2 and performance tuning.
- Third party software, e.g. iTera, Assured Mimix, Optimizer, Fortra Powertech Exit Point, Authority broker, compliant monitor, Antivirus, System monitoring tool.
- Working knowledge on ACSC and Infinium advantages.
JOB SCOPE
- Assist the team lead, manager to support the iSeries Operation Services.
- Support and/or lead operations activities in meeting the Operational requirement, OLA, SLA.
- Develop and update of Standard Operational Procedure, Operation Procedures, runbook.
- Pro-active monitoring and maintenance of multiple iSeries servers and applications.
- Provide iSeries support to IT stake holder, Project support and business user.
- Timely report / escalation of system, application, and operation issue to the team lead and/or manager.
- Ensure all System Backup activities are completed successfully.
- Follow up on opened/escalated issues to ensure timely and proper closure and to avoid recurrence.
- Ensure system disaster recovery readiness and successful execution of DR testing.
- Check and maintain the High Availability system environment according to Operation guide.
- Support risk and security & vulnerability remediation for iSeries in compliance to the security best practices, guideline.
- Support third party software, ensure they are updated according to the support lifecycle.
- Responsible for Firmware and OS upgrades, Performance Tuning, Monitoring of Capacity Utilisation and threshold alerts, input on Capacity Planning, PTF installation.
- Work with vendors on iSeries support matters, lifecycle upgrade.
- Support application releases/upgrade activities.
- Perform off office-hour support & standby duty to support 24x7 business operation including weekends and holidays as required.
- Any other assigned duty from the team lead/manager.
