- Support onboarding of new hires in the department and ensure they are prepared for their call interaction.
- Handle issues, orders, complaints and ensure customer satisfaction.
- Ensure and supervise work processes and standard operating procedures when performing daily tasks.
- Create reports, prepare analyses, and assist management in measuring Key Performance Indicators (KPIs) such as service level, call abandonment rate, and call waiting time.
Requirements:
- GCE ‘O’ Level and above
- At least 2 years of handling complaints and customer service experience.
- Proficient in MS Office.
If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]
Please note that only shortlisted candidates will be notified.
For more job opportunities, please visit our website at www.recruit-expert.com
EA Licence: 19C9701
Registration: R24120303
