To ensure a seamless and differentiated customer journey for Wealth customers with the intent to deepen customer relationship and business sustainability.
Job Duties:
- First Touch to receive and welcome customers.
- Digital Advocate to educate customers to bank digitally.
- Drives Service Excellence focusing on customer satisfaction- customer wait time, problem resolution, customer feedback and error rates.
- Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, digi-banking and cards related request etc.
- Collaborates with team members and working partners for problem resolution.
Job Requirements:
- Digitally Savvy
- Customer service experience or are customer facing would be preferred
- Experienced in Mass Banking/ Retail Banking would be preferred
Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)
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