Our client is a leading player in an automotive industry. They are looking for a Customer Service Assistant to assist their team for the next phase of their business. They are located in West.
Duties:
- Provide phone support for customer inquiries, requests, and complaints, ensuring high satisfaction and service excellence.
- Handle inbound calls and assist customers with service appointments via an e-booking system.
- Maintain accurate records of customer interactions in various systems/databases for future reference and follow-up.
- Follow up with customers who miss appointments to reschedule.
- Perform office tasks such as filing, sorting documents, photocopying, and recording.
- Ensure customer care meets CSI standards, with SSS completed the same day.
- Attend weekly meetings with the service manager for feedback and service gap identification.
Requirements:
- Min 1 years of relavant experience
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.
- Email address: [email protected]
- Recruitpedia Pte. Ltd.
- EA License No: 19C9682
- EA Reg. No. R23118456 (Law Yi Xin)
