Job Summary
We are seeking an experienced and highly skilled ServiceNow Architect with 12-15 years of expertise in IT service management and enterprise architecture. The ideal candidate will possess extensive knowledge of ServiceNow platform architecture, best practices, and integration capabilities. This role requires a strategic thinker with a deep understanding of IT service processes and a proven track record of designing and implementing complex ServiceNow solutions.
Key Responsibilities
Architectural Design and Strategy:
- Lead the design and architecture of ServiceNow solutions, ensuring alignment with business goals and IT strategies.
- Develop and maintain architectural blueprints, roadmaps, and documentation for ServiceNow implementations.
- Provide technical leadership and guidance in the evaluation, selection, and implementation of ServiceNow modules and applications.
Solution Development and Implementation:
- Oversee the development and deployment of ServiceNow solutions, ensuring best practices and standards are followed.
- Collaborate with stakeholders to gather requirements, define solution scope, and design comprehensive ServiceNow solutions.
- Manage the end-to-end implementation of ServiceNow projects, including configuration, customization, integration, and testing.
Integration and Automation:
- Design and implement integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
- Leverage ServiceNow's automation capabilities to streamline IT processes and improve service delivery.
- Ensure seamless data flow and process automation across different IT systems and applications.
Governance and Compliance:
- Establish and enforce governance standards, policies, and procedures for ServiceNow platform usage.
- Ensure compliance with industry standards, security policies, and regulatory requirements.
- Monitor platform performance, conduct audits, and implement improvements to optimize ServiceNow operations.
Team Leadership and Mentorship:
- Provide leadership and mentorship to junior architects, developers, and administrators.
- Conduct training sessions and workshops to enhance the team's knowledge and skills in ServiceNow technologies.
- Foster a collaborative and innovative work environment, encouraging continuous learning and professional growth.
Qualifications
- Bachelor’s degree in computer science, Information Technology, or related field.
- 12-15 years of experience in IT service management, enterprise architecture, and ServiceNow platform.
- Proven track record of successfully designing and implementing complex ServiceNow solutions in large-scale enterprises.
- In-depth knowledge of ServiceNow platform architecture, modules, and capabilities.
- Strong expertise in ServiceNow ITSM, ITOM, ITBM, HRSD, and other relevant modules.
- Proficiency in scripting languages (JavaScript, GlideScript) and integration technologies (REST, SOAP, JSON, XML).
- Experience with ServiceNow CMDB, Discovery, Orchestration, and automation tools.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- Leadership skills with the ability to mentor and guide team members.
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Certified Application Developer (CAD)
- ITIL v3/v4 Foundation Certification
