We are hiring Contract Call Centre Assistants to be outsourced to our clients from reputable healthcare organizations.
Apply now!
Job Responsibilities
- Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
- Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
- Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
- Maintain up-to-date information on processes, products, price lists, etc
- Liaise with respective operations team for issues, follow-up and actions
- Establish and maintain good working relationships with clients/customers
Job Requirements:
- Min N/O/A levels and above
- Prior call centre or order processing experience is preferred
- Good interpersonal and communication skills
All Interested candidates are invited to email your resume in MS Word format to:
[email protected]
Please include your full working experience, education background, notice period, expected salary.
Natalie Chew Shi Qian
Outsourcing Team
Ref Code: #HGNT
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
We regret to inform that only suitable candidates will be shortlisted for an interview
