Duties and Responsibilities (Customer Services)
- Assist in designing of course outline and develop course curriculum for functional training program
- Conduct post course evaluation
- Conduct assessment to evaluate the competency of the participants
- Conduct training and facilitate active learning
- Conduct briefings to operational staff when required
- Communicate with airline on training requirements and ensure all resources are prepared prior to commencement of training
- Provide guidance and supervisory support to operational staff during cutover/migration of every new airline
- Ensure all training records are entered correctly into SAP system
- Assist in audit preparation
- Ensure compliance with all workplace safety, security, and health policies and procedure
Requirements
- Minimum GCE "N" levels and above
- Minimum 2 years’ relevant industry experience, with a demonstrable sound knowledge of airport and logistics operations
- Knowledge of Departure Control System (DCS) would be a distinct advantage
- Ability to confidently present curriculum and lead group discussion in classroom
- Knowledge of adult learning is preferred
