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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Officer
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Customer Service Officer

Gke Express Logistics Pte. Ltd.

Job Highlights

  • Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
  • Attractive Bonus Scheme
  • 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

  • To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
  • To perform billing and ensure the accuracy of the invoices raised
  • To perform data entry into the respective systems in an accurate and timely manner
  • To attend to customers’ requests or calls in a timely and professional manner
  • To perform filing when the job is completed
  • To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
  • To provide the necessary training and guidance to his/her assigned buddy
  • To do up any reports as and when assigned to by the Customer
  • To assist in extracting of information as and when required
  • To verify contractor’s invoices as and when required
  • To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
  • Acquire a thorough understanding of key customer needs and requirements
  • Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
  • To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
  • To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

  • Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
  • Able to co-ordinate well with Singapore Customs on any related matters
  • Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

  • GCE ‘N’ or ‘O’ Level or relevant education qualifications
  • Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
  • Possess good communication skills to ensure that customers and internal stakeholders
  • Attentive and detail-orientated
  • Able to work under stress and pressure
  • Good teamwork and problem-solving skills

Benefits:

  • Daily Lunch Provided
  • Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
  • Medical and Dental benefits
  • Attractive Bonus Scheme (AWS, Special Bonus etc.)
✱   This job post has expired   ✱

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