Responsibilities:
- Attend to customers’ order enquiries and update customers on their orders shipping status.
- Handle customer inquiries, complaints, and requests promptly and professionally.
- Assist in managing customer orders and ensuring timely delivery.
- Maintain accurate and up-to-date customer records and databases.
- Collaborate with internal teams to address customer issues and resolve any problems.
- Maintain documentations such as quotations and purchase orders.
- Seek opportunities to upsell or cross-sell products and services.
- Contribute to the continuous improvement of customer service operations.
Requirements:
- Diploma or NITEC in any discipline.
- With 1 year of customer service or order processing experience.
- Comfortable to work on one Saturday per month.
Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].
EA License No: 13C6305
Reg. No.: R24120209
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
