Roles & Responsibilities:
IT Support
- Provide technical supports to end-users on IT hardware (desktop, laptops, network equipment etc.), software and network related issues.
- Daily IT operation support including PC setup, software installation, patch deployment, IT inventory control, and backup operation.
- Work closely with Level 1 Global Service Desk to ensure the smooth escalation of problems/incidents to Level 2.
- Provide timely response as per predefined SLAs and KPIs.
- To manage/troubleshoot/resolve end user’s problems/incidents promptly following established procedures.
- Handle and dealing with vendors for IT Procurement.
- Manage corporate/customer IT assets, including hardware warranty, licenses, and contracts.
- Involve in IT project and any other tasks as per assigned.
Solution Support
- Solution/Application Perform installation, preventive/corrective maintenance, IT service, software, and solution application.
- Provide on-site service or remote support on software, solution application and information technology.
- Work with project team to deploy implementation of Hardware Equipment and Solutions Products.
Requirements:
- Possess at least a Diploma in IT/Computer Science.
- At least 2 years in relevant working experience in a large-scale enterprise environment providing desktop support to end users.
- Good communication and interpersonal skills. Fluent in English and Chinese to communication with Chinese Associates in Hong Kong & China Office.
- Experience in ITIL (Information Technology Infrastructure Library).
- Incident Management, Problem Management, Request Fulfilment, and Change/Configuration Management.
- Resourceful, strong problem-solving and analytical skills.
- Willing to work in a fast paced, dynamic and team-oriented environment.
