Responsibilities:
- Provide technical support and escalation for product issues.
- Assist to troubleshoot, diagnose and escalate product issues or customers’ problems.
- Act as the technical product support/ advisor during seminar or workshop.
- Provide technical training and product knowledge to customer service team.
- Perform client site visit for technical support or repairing.
- Work closely with the sales teams, stakeholders and CS team regarding market plans and product reworks.
- Prepare and submit necessary reports to management.
- Evaluate the new products specification to understand the key features for proactive support.
- Ensure proper documentation and record-keeping.
- Ad hoc duties as assigned.
Requirements:
- Diploma in Electrical Engineering, Information Technology or equivalent
- At least 1 - 3 years of working experience in technical support, preferably in consumer electronics industry.
- Prior knowledge in IP Networking is preferred.
- Possessing CTS Certification is an added advantage.
Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].
EA License No: 13C6305
Reg. No.: R24120209
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
