Job Description
- Attend and follow-up telephone inquiries from Doctors and Clients in a timely manner.
- Great professional telephone manner and excellent initiative.
- Collating diagnostic reports to be sent to doctors and clients.
- Maintains Standard Operating Procedures in the department at all times.
- Assist in other administrative tasks assigned by the Operations Manager.
- Effective communications skill and ability to work with all levels of staff and management.
Job Requirements
- Able to commit to a 5.5 days (Mon-Sat) work week, rotating shift schedule inclusive of a rostered Sunday and Public Holiday shift.
- Minimum GCE N & O-Level with at least 1 year of relevant call centre work experience, preferably in healthcare industry.
- Strong customer service, communication and interpersonal skills
- Excellent phone etiquette and positive learning and working attitude
- Fluent in written & spoken English
- Computer literate, Proficient in Microsoft Office and Excel
- Hardworking, responsible, multitask and meticulous attention to detail
*Only shortlisted candidates will be contacted for an interview.
