Sales and Boutique Operations
· To maintain a respectable appearance while on duty according to Company's regulation.
· To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism.
· Responsible for overall sales process including walk-in and phone/email clientele.
· Advanced selling skills in order to provide quality customer service around complex product sales.
· Participate actively to develop new sales opportunities and client relationship development.
· Provide operational support and presence to marketing events.
· To receive stock, check and unpack goods, ensure that goods received are in order.
· Ensure tidiness and presentability to merchandise and displays.
· To conduct daily stock count.
· To provide guidance to junior staff on all procedures.
· Ensure organization and cleanliness of boutique at all times.
· To ensure all documents relating to receipt and dispatch of goods are properly documented.
· Any other assignments within your capacity may be delegated from time to time to suit the operations.
· To keep track, update and file all sales documents/records and paperwork.
· Update relevant records for easy reference and retrieval by the accounts department.
· Liaising with visual merchandising and A&P Personnel on concepts/theme planning.
· Ensure a minimum of quarterly review/update of window display for each collection.
· Ensure that products are rotated in a systematic manner, re-arranged at periodical basis to enhance visual display and to cater for the arrival of new stocks or to promote exclusive goods.
· Coordinate to ensure stocks are prepared in line with the advertising programs.
· Create a new POS display theme, if necessary and assist in the executive of any sales promotional program.
· Customer Experience and Service & Business Development
· Ensure optimal customer experience in the boutique for new sales, customer service (repairs), and all visitor.
· Provide reliable, accurate and first class customer service.
· In depth product knowledge and prices (and discount leverages). Able to explain estimates, repairs (time and prices)
· Participate actively in Customer Relationship Management data collection.
· Ensure the welcoming of aftersales customers and all related task.
· To coordinate with Customer Service Department to transfer customers' repair watches for their necessary action.
· To ensure that the stock level in boutique is line with Management's direction.
· To be alert and report any discrepancies to the Management.
· Assist to investigate and rectify issue, propose corrective actions.
We regret to inform that only shortlisted candidates will be contacted.
Franzizca Mah ([email protected])
Talent Acquisition Business Partner
Morgan McKinley Singapore, Talent Solutions
EA License No: 11C5502
Personnel Registration No: R22109328
