Responsibilities:
- Maintain strong and cordial relationship with all clients
- Assist Manager in implementing measures to improve performance levels, meeting clients' KPI and audit preparation
- Establish work priorities and ensure customer enquiries are handled effectively while meeting cost, productivity and quality goals
- Perform quality checks on accounts assigned, develop and review performance reports and invoices, at the same time ensuring prompt and timely submission
- Oversees the support team to achieve operational objectives including performance review and identify training needs of the team
- Evaluate system effectiveness and propose enhancement
- Analyze Daily Revenue, Report and Forecast for the month
- Ensure that the administration team follow company standards and guidelines for operational efficiency
- Any other ad hoc duties assigned
Requirements:
- Diploma/Degree in relevant discipline
- Good communications and interpersonal skills
- A fast learner, organized, independent individual and meticulous in work
- Possess initiative, flexibility, resourcefulness, creativity and perseverance
- Energetic, self-driven and enjoys working in a fast-paced environment
- Maintain positive attitude under pressure
- Drive and persistence to succeed
- Proficient in Microsoft Office
- A team player who is also able to work independently
