Alert monitoring and escalation to relevant parties
(Alert monitoring & escalation using AppManager, OpsManager & email alerts)
Data Centre monitoring, access & inventory management
(Ensure the security & safety of Data Centre. Process access & delivery clearance for data centre. Data centre inventory & access log verification)
Password Management
(Provide half password management. Carry out physical password safekeeping as per Standard Operating Procedure)
Release management using Aldon LMi/LME)
(Carry out release management using Aldon LMi or LME upon request)
Data Centre CCTV , electronic keypress management & maintenance support
(Support and maintain CCTV & keypress system. Escort and support the maintenance service of CCTV electronic keypress system by vendor)
After office hours Helpdesk support
(Stand-in for Help Desk support after office hours )
Tape media management
(Process tape recall request, mount & discount tape at tape library, maintain inventory records)
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