Main Duties and Responsibilities
We are seeking a dynamic and experienced hospitality professional to join us as our Front Office Manager. This highly accomplished individual will be responsible for leading and overseeing our front desk operations, ensuring that all guests receive a seamless and luxurious experience from arrival to departure. The incumbent will uphold and strengthen Mandai Rainforest Resort by Banyan Tree’s exceptional standards of service and hospitality.
Key Responsibilities
- Responsible for ensuring an exceptional experience for all the Resort’s guests. The incumbent will monitor and enhance the overall guest experience, addressing any issues and implementing improvements as needed. In performing this role, the Front Office Manager will handle guests’ inquiries, complaints, and requests promptly and effectively.
- Provide a seamless experience for guests by ensuring operational efficiencies. The Front Office Manager will ensure efficiency in our front desk operations, including check-in/check-out procedures, reservations, and room assignments.
- Promote the Resort’s services and amenities, encouraging guests to utilize on-site facilities and participate in our programs. As part of the role, the incumbent will assist with room sales strategies, maximizing occupancy and revenue while maintaining guest satisfaction.
- Cultivate a strong people culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring. This includes coaching team members to ensure that all day-to-day operational matters are handled on time and that guests’ expectations are met.
Job Requirements
- Bachelor’s Degree or Diploma in Hospitality / Hotel Management or an equivalent professional qualification in a related field.
- 7 to 10 years’ experience, preferably in the hospitality industry. Pre-opening experience would be useful.
- Strong interpersonal, communication and organizational skills.
- Able to handle matters independently, and able to exercise self-motivation to enroll and complete projects.
