To work as part of the IT Team to help maintain the company's IT Infrastructure and support the users with their technical issues. To work with the IT Team during audit to maintain Disaster Recovery Plans and implement IT Security Policies for the company. Manage all IT Inventory and assist in IT Purchases.
Job Description:
- To install, administer and configure systems (desktop, laptop, mobile devices and etc.)
- Provides daily technical support to end users on laptop, database, WIFI, networking and server management issues.
- Liaise with users and IT vendors for the delivery of IT solutions and services.
- Interface with vendors for procurement & maintenance of all IT infrastructures.
- Manage backup solution and redundancy strategy for office IT Infrastructure.
- Protect computer from security risk by regular updates of windows security patches and antivirus definition.
- Monitor and maintain proper inventory of hardware and software including contracts and licenses.
- Facilitate the onboarding/offboarding processes of staff including setting up of IT equipment.
- Monitor business applications, services, backups to ensure optimal performance and uptime of all applications.
- Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.
- Assist in developing, implementing, testing, and maintaining disaster recovery plans.
Requirements:
- Degree/Diploma in Information Technology/Computer Science
- Knowledgeable of Active Directory/LDAP user and group administration.
- Possess basic networking knowledge of TCP/IP, VPN and switches.
- High degree of independence, initiative, responsibility, problem solving skills and interpersonal skills.
- Advance troubleshooting knowledge and experience in Windows Operating Systems.
- Knowledge of Windows Servers, Windows 10/11, Office 365, Shadow Protect Backup, McAfee
- Knowledge in C#.Net is highly preferred
