Qualifications:
• Expert knowledge of Microsoft Teams, Teams Voice, SBC, CUCM v11.5/14x, CUC, UCCX, and Nice Recording NTR / NTR - X.
• Advanced knowledge of LAN/WAN connections and network protocols.
• At least 3 years' experience in MS Teams Direct Routing / Operator Connect, Teams Voice / SBC implementation or similar technologies.
• Good to have knowledge of Cisco Webex, Cisco Cube / SBC, and IPC System.
• Bachelor's degree in computer science, engineering, or related field, or equivalent work experience.
• Certifications in Cisco, Microsoft, or other relevant technologies are preferred.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to work under pressure and meet deadlines.
