APAC Regional Program Director

THE JOB:

The APAC Regional Program Director, Global Clients Premium Corporate Group (PCG), serves as the regional security advisor and point of accountability for multiple premium corporate clients across the Asia Pacific region. This role provides strategic direction and leadership and is the client relations manager for the assigned accounts.

The Regional Program Director, PCG will be responsible for overall account strategy and management, including the creation and execution of a security program strategy, managing and aligning Securitas and Client goals, and driving sales and profitability on each assigned account. This position is expected to demonstrate proactive account management including fostering consistency across client footprints, driving process improvements, and actively engaging with issue resolution and recommendations to avoid recurring issues in the future. This position is responsible for meeting sales targets, effectively communicating value propositions through presentations and proposals, and generating sales leads. This position reports directly to the Senior Vice President of PCG.

JOB RESPONSIBILITIES

• Anticipates, develops, drives, and operationalizes the business’ most strategic priorities to meet client-specific service requirements, exceed quality targets, and optimize field security operations effectiveness.
• Acts as a point of accountability to the Senior Vice President, Global Clients Group, and client directors while also facilitating a healthy rhythm of team and business operations forums.
• Proactively manages the regional security operations teams toward strategic goals and deliverables.
• Create strong internal and external networks, ensuring alignment between the local and or regional operations team, the vertical team, and the Clients.
• Nurture Client relationships across multiple accounts, acting as the regional escalation point of contact for the operations team and Client for any account-related inquiries.
• Shadow P&L ownership; analyses operational and financial indicators to continuously improve overall performance.
• Coordinates activity and informs Senior Vice President to provide the highest level of service for the client; implements programs on own initiative. Evaluate service quality and initiate any necessary communication and/or corrective action in a timely manner.
• Ensure branches maintain a consistent focus on high-quality customer service; provide guidance and support in retaining profitable business.
• Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs. Builds and facilitates teamwork and partnerships and the implementation of progressive changes.
• Create and deliver executive level presentations and dashboards on business strategy, insights, and execution to client senior management.
• Coordinates regional RFI and regional RFP responses for assigned client(s) as required, including the development of pricing models and strategies. Coordinates pricing information across the region, including budget preparation.
• Holds team members accountable for their commitments, removes roadblocks to their work, and leverages organizational resources to improve delivery.
• Provides regular reports that communicate team performance, project delivery, progress toward milestones, and impacts on service delivery, meeting required client SLAs and KPIs.
• Acts as the PCG subject matter expert on Standard Operating Procedures (SOP); evaluates effectiveness and adherence to the SOP and provides recommendations for improvement.
• Actively seeks and creates opportunities for collaboration across customers, partners, and internal groups to drive long-term solutions.
• Leads program-wide projects and initiatives that encourage process improvement and innovation and the use of tools that support the program across teams.
• Drives an effective and holistic approach to project completion and consistent communication and messaging.
• Construct and operate strategic, analytical frameworks and high-quality complex models and forecasts to guide operational decisions.
• Leads business meetings and gives updates to Clients on projects.
• Any other ad-hoc task assigned.

JOB REQUIREMENTS:

• Bachelor’s degree in business, management, or related field and 5-10 years of progressive management roles in physical security, contract security, or account management, OR an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• 3-5 years of experience in a director or senior management level position.
• Experience working across key markets across the Asia Pacific region, such as Singapore, India, Japan, and
• Australia.
• Physical security or operations experience is required. Premium Corporate site experience is a plus.
• Ability to speak multiple languages is a plus.
• Able to travel approximately 25% of the time or more, occasionally with limited notice.
• Ability to influence without authority and identify shared goals to achieve business objectives.
• Ability to provide positive direction and motivate performance.
• Ability to build relationships quickly and work collaboratively across multiple teams.
• Excellent oral and written communication skills required for preparing clear, concise, and grammatically correct materials and communicating information effectively to others.
• Experience communicating with the C-level executive down to the entry-level employee
• Able to conduct presentations and facilitate group meetings, both in person and online.
• Ability to track and maintain scheduled assignments.
• Ability to maintain professional composure when dealing with unusual and stressful circumstances.
• Knowledge of business operations management and human resources administration.
• Demonstrates leadership skills, including planning, organizing, delegating, problem-solving, training, coaching, and praising or disciplining staff in a positive manner.
• Strong customer service and service delivery orientation.
• Ability to adapt to change in the external environment and organization.
• Ability to multi-task and complete assignments concurrently in a fast-paced environment.
• Experience communicating and presenting to an executive-level audience.
• Knowledge of security operations and procedures applicable to a 24-hour facility.
• Knowledge of supervisory practices and procedures.

To learn more about us, please visit us at: www.securitas-singapore.com.

We regret that only shortlisted candidates will be notified.