Duties and Responsibilities:
• Provide shipment quotes for customers and set up shipments as required by customers.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Listening to customer needs and solving carrier problems and help resolve issues.
• Help manage current customer accounts.
• Excellent multitasking skills as well as computer software programs usage.
• Be a professional representative of our company that other employees look up to.
Job Requirements:
• Process good written and verbal communication skills
• Ability to adapt to changes in the work environment
• Accurate and able to produce quality work
• Dependability
• Problem solver with guidance if needed.
• Ability to work in teams and open to other’s suggestions.
• Willing to learn and adaptable to new working environment.
• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, Word Processing, Out-look (an email and collaboration software) and our In-House software (where training will be given
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Qualifications
Education/Experience:
• Minimum high school diploma required. Some college preferred but not required.
• Logistics experience in Shipping Line will be advantage.
Skills:
• Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.
• Pleasant in nature and can communicate well.
Language Skills:
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Proficient in English, Malay and Chinese preferrable (verbal & written) languages
Perks & Benefits
- Commission and bonus
- Salary Increment
- Nearby public transport
- Central location
- Open culture
- Personal development opportunities
