• Hire and train new employees
• Handle promptly and professionally any guest complaints and report accordingly, with a key
focus on service recovery and ensuring customer satisfaction.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Ensure the club meets all statutory regulations regarding health, safety, fire, hygiene,
licensing, security, and be familiar with all fire and emergency evacuation procedures.
• Ensure the equipment and interiors of the club are always maintained thoroughly in a clean
and fully operational manner.
