Job Description:
Achieve sales
• Provide consultation on product and services
• Close sales
• Document sales transactions
Deliver service excellence
• Demonstrate service vision
• Manage operations for service excellence
• Manage a diverse service environment
• Coach for service performance
• Establish relationships for customer confidence over multiple customer touch points
• Manage service quality and customer satisfaction
Deliver operations excellence
• Supervise retail operations
• Monitor stock availabilities
• Maintain store security and workplace emergency
• Conduct food and beverage hygiene audit
• Maintain workplace safety and health policies and procedures
• Supervise housekeeping standards
• Monitor visual merchandising presentation
• Monitor operations of roadshows, promotions and/or events
Manage people
• Supervise retail staff
• Develop team cohesiveness
• Build team capability
• Lead team decision making
Manage customer order fulfilment
• Monitor fulfilment of customers' orders via store pick or delivery service
• Coordinate order processing, delivery and returns of customer orders
• Troubleshoot customer queries related to product knowledge, order processing, shipment and returns
Job Requirement:
- 2 years’ experience in retail or service industry
- 1 year experience in a position of leadership, management experience
- Ability to communicate effectively with customers and staff, maneuver sales floor
- Experience working in a fast-paced retail environment.
- Excellent client service and communication skills
- Proficient in Microsoft Excel, Word, and Outlook
- Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays
