Responsibilities:
- Planning for Day-to-Day Operations
- Plan the daily engineer schedule to optimize efficiency and productivity.
- Coordinate the exchange of spare parts from respective principal brands to support repair and maintenance activities.
- Monitor and track support cases logged daily, ensuring timely resolution and customer satisfaction.
- Ability to work independently and handle multiple tasks simultaneously. Training and guidance will be provided by experienced NCS staff to support these activities.
- Utilize basic IT skills to work with MS Office and email software for documentation and communication purposes.
- Preference for candidates with some call-center experience, which includes answering and logging support calls. This experience can be beneficial for effective communication with customers and issue tracking.
Requirement:
- Minimum Diploma in IT relevant discipline
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
- Knowledge of operating systems, software applications, and remote connection systems
- Candidates should have at least 2 years of working experience, preferably in similar positions, to demonstrate their ability to handle the responsibilities of the role effectively.
