Job Summary
· The Engagement Lead will be supporting the execution and delivery of all communication and engagement activities across Transaction Banking, including TB Sales, Correspondent Banking, TB TTO and other CCIB stakeholders globally.
· The primary responsibility of the incumbent will be to own and manage virtual and in person events, townhalls, webinars and communications pertaining to Transaction Banking’s strategic initiatives, Business strategy, Diversity and Inclusion and people agenda.
· The aim is to work closely with Head of Business Engagement and stakeholders to deliver Communications strategy and tactics to build the One TB identity and organisational alignment through clear and impactful content and activities through various formats and channels.
Strategy
· Collaborate with business and other internal stakeholders to deliver virtual and in-person engagement activities and events in accordance with project timelines and milestones
· When needed, collaborate with external vendors to ensure events and communications are rolled out in accordance with the highest standards of professionalism and quality execution
· Ensure flawless execution of communication projects across various markets, teams and product lines
· Support articulating the business strategy across multiple channels and activities
· Where required, lead working groups and review meetings
Processes
Measurement and Feedback
· Monitor and report engagement levels for various internal and external activities levels according to success metrics of project and communications plans
· Define and implement tools and procedures to measure effectiveness of communication efforts and events to identify ways to improve results as and where needed
· In partnership with respective partners, proactively manage surveys for constant feedback
Risk Management
· Ensure there is due diligence on vendor capabilities and service records when evaluating vendors
· Manage and ensure communication budgets are within approved spend
Governance
· Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
· Provide insight and business validated input on PEDs, RED packs, project closure and status reports
· Adhere to financial governance, supply chain management and procurement guidelines for third party vendor sourcing arrangements.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead the TB comms activities to achieve the outcomes set out in the Bank’s Conduct Principles:Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal:
· TB Product, Sales, DCDA, Global Subsidiaries and other TB sales teams
· TB TTO teams
· Global CCIB & TB Communications and Marketing Teams
· TB HR Business partners
· TB D&I council
· Key Functional Partners
External:
· External vendors and agencies where required
Other Responsibilities
· Embed Here for good and Group’s brand and values in Transaction Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;
Our Ideal Candidate
· 5+ years of experience in Banking experience
· Internal communication, events & townhall management, hosting and management of webinars -
· Good understanding of banking domain and banking products.
· Public relations, internal, external and communications Corporate Communications
· Content Management, Communication channel management
Role Specific Technical Competencies
· Corporate Communications
· Internal communications
· Writing and editing
· Multimedia production knowledge
· Social Media
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
