Responsibilities and Duties:
· Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests.
· Facilitate timely onboarding and offboarding of users.
· Maintain the accuracy and quality of IT asset inventory.
· Carry out patching, maintenance and refresh of end-user devices and applications.
· Ensure all end-user devices comply to SLH security policies and processes.
· Provide administrative and support expertise in Microsoft Windows devices, Microsoft 365, anti-malware software, active directory, security patch management and other frequently used applications.
· Troubleshoot and resolve common end-user device issues, e.g. network, wifi, printing, security, etc.
· Provide management with timely and accurate report of end-user device health and security posture.
· Participate in IT projects.
Job Requirements:
· Minimum a Diploma in Computing, with at least 2 years of IT experience providing end-user computing support
· Proven ability to work in a fast-paced and dynamic environment
· Strong organizational and multitasking skills.
· Excellent time management and ability to meet deadlines
· Resilience and the ability to handle stressful situations effectively
· Strong communication and interpersonal skills.
