Quality & Customer Care Manager
8.30am to 5.30pm
Up to $6500
Responsibilities:
- Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
- Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed.
- Responsible for surveys received through Voice of Customers (VOC) and handling of the responses
- Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
- Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively.
- Drive continuous improvement efforts to enhance product quality, customer satisfaction, and overall service delivery to improve NPS scores
- Analyze customer feedback and quality data to identify trends, patterns, and opportunities for improvement.
- Communicate effectively with Management and other departments to provide updates on customer issues, trends, and resolutions.
- Present survey results and implementation measures to stakeholders
How to Apply: send your resume and indicate role(s) you want to apply to: [email protected] or telegram @jocelynchan ASAP!
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence number : 99C4599 Personnel EA License: R1331820
