The Service Executive at La Table D’ Emma plays a pivotal role in ensuring a seamless daily operation, from opening to closing. This position involves taking orders, assisting with table settings, basic cashiering, maintaining cleanliness, and upholding service standards as per management guidelines. The Service Executive is also responsible for providing excellent customer service, handling inventory, addressing customer feedback, and collaborating with the restaurant team to deliver a pleasant dining experience.
Role & Responsibilities
- Assist in the smooth operation of daily service, including opening and closing procedures, taking orders, setting tables, and maintaining cleanliness.
- Ensure all pre-opening duties are completed daily.
- Perform basic cashiering duties accurately.
- Provide service according to established procedures and standards.
- Familiarise oneself with the menu and beverage list, and confidently recommend items and specials to customers.
- Assist with daily inventory and report any losses or damages.
- Handle customer complaints and feedback effectively, communicating issues to immediate managers for resolution.
- Maintain high standards of personal hygiene, appearance and professionalism.
- Coordinate with the restaurant team (stewards/bussers, kitchen staff and bar staff) to ensure smooth operations and excellent customer service.
- Uphold table etiquette and contribute to maintaining a pleasant restaurant ambiance.
- Perform other related duties as required by the assistant and/or restaurant manager.
Requirement
- Pleasant personality with a strong orientation towards customer service.
- Hardworking with a positive attitude.
- Ability to work effectively in a team environment.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced and highly energised working environment.
- Must be able to commit to split shifts, 5 days per week.
- Availability to work evenings, weekends, and holidays
