Our client is a Singaporean multinational technology and engineering group in the aerospace, smart city as well as defense and public security sector.
With their ever-growing expansion, they are looking to hire a Customer Service Associate to proactively manage all survey and telemarketing roles and front desk duties over the counter, phone and email.
Would this be the next career for you?
This is a dual rotational role as per requirement needs.
Main Role as a Call Associate
- Proactive contact and engage customers to gather critical information through survey, telemarketing activities
- Meet and achieve the individual and company’s key performance indicators
- Acquire a strong knowledge of the products and services, culture and processes
- Provide quality customer service and prompt follow-up to customers over the phone and/or email
- Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
- Resolve customer queries efficiently and escalate issues promptly
- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
- Other duties as assigned by Team Lead and/or Branch Head
Secondary Role Front Desk Floater – Customer Service Associate
- Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
- Proactive to manage all front desk duties over the counter, phone and email
- Identify, profile and tier customers to the types of services that are relevant to their needs
- Always ensure smooth customer transactions and provide quality customer services
- Perform administrative duties, manage appointments and register customers
- Prepare room logistics and necessary materials
- Other duties as assigned by Team Lead and/or Branch Head
If you are someone with the following, let’s chat!
- GCE ‘O’ levels and above
- Have prior experience in outbound call preferred
- Have prior experience in front desk management preferred
- Basic Computer knowledge (Microsoft Excel and Word)
- Have a pleasant disposition with a positive attitude
- Excellent in customer service delivery
- Organized, self-motivated, and result-oriented individual
- Demonstrate a sense of urgency and work well under pressure as an individual and in a team
- Good verbal & written communication and interpersonal skills
Additional Information:
WFO
- Call Associate: 8.30am to 6.00pm (Monday to Friday)
- Floater – Customer Service Associate: 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)
Next Steps
Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.
Re Source Partners Pte Ltd | 202021170E | 20C0279
Kavitha Selvadurai R22110039
