- Helpdesk Engineer Job Responsibilities and Duties:
- Responds to client inquiries
- Provides technical support to users
- Troubleshoots hardware and software issues
- Provides instructions or directly sets up desktop hardware
- Assists with installation of computer software and operating system updates
- Records logs of rendered support
- Troubleshoot networking and connection issues
- Maintain computer peripheral devices e.g. printers and resolve associated problems
- Backing up of data for users
Handling of IT assets record
Requirements:
- Minimum Diploma in any IT related discipline
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of operating systems, software applications, and remote connection systems.
- Good verbal and written communication skills.
- Good coordination skills.
- Ability to prioritize effectively and work with a sense of urgency.
