Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in:
- Exceptional creation and client experience
- Nurturing human potential
- Having a positive impact – on people, the environment and communities around the world.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally
The Role
We are looking for an Assistant Counter Manager, Travel Retail to lead and inspire an energetic and passionate team who are dedicated to creating experiences with our clients.
Through a keen sense of business acumen, we expect our Assistant Counter Manager to lead retail activities that contribute to the brand’s image and leadership in the market by liaising with field, corporate and global functions. You will thrive in this role if you are able to think ‘outside the four walls’ and always have the entire client pathway in mind, including the omni-channel context.
What impact you can create at Chanel
- Share brand vision and culture, blend it into story-telling and client experience
- Lead a scaled team to achieve sales targets and support performance of individuals to meet KPIs
- Partner with learning team to coach and develop team. Nurture talent for pipeline building
- Ensure operational procedures according to guidelines and optimize in-store operational efficiency
- Deliver excellent and unique client experience, retain and grow client loyalty
- Provide personalized consultation to clients. Understand client’s needs and provide tailor-made solutions or proposals.
- Handles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations.
- Knows and understands the business challenges and maintains discretion about all areas of the CHANEL business
- Provide feedback on CHANEL products and client & retail insights.
- Be accountable for stocks at POS by overseeing stock receipts and regular stocktaking. Ensure data accuracy according to company policy and SOP.
- Has a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity.
- Treats others with respect, acknowledges cultural differences, and is willing to learn from those differences
- Shares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills.
- Maintain an attractive and inviting counter display that aligns with brand standards and promotions.
- Work closely with the Terminal Retail Manager, 3rd parties, and corporate teams to align counter activities with overall goals and brand initiatives.
You are energized by…
- Opportunities to be influence business strategies by sharing observations of competition, business trends and client insights
- Identifying business opportunities and develop business initiatives in line with the brand vision and strategy
- Leading with professional coaching partners in enhancing team performance and development
- Being the CHANEL Ambassador by ensuring brand image, service and client experience in store
What you can bring to the team…
- Strategic and entrepreneurial thinking to drive business results with holistic planning
- Excellent leadership skills to drive execution, collaboration, partnership and client experience
- Role model coaching mindset and behavior in empowering and developing team to perform
- High sense of curiosity, agility, self-motivation and continuous learning spirits
- Appreciation for art, luxury and beauty
What Chanel Can Offer You
- The opportunity to work with the world's most iconic luxury brand
- Ongoing training and development to enhance your skills and knowledge
- A supportive team environment where your contributions are valued
- Competitive compensation and benefits package
This position will be based at Changi Airport.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
