Responsibilities:
The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager’s responsibilities include, but not limited to:
- meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests
- handle VIP arrivals
- manages security issues and any matters concerning guests’ conduct in rooms or public areas
- assists in reception, concierge, reservations, housekeeping operations
- gather feedback and analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue
- supervises and guides the front office team and coordinates the team’s work schedules
Requirements:
- People orientated with excellent customer service skill
- Communication skills (written/verbal)
- Proficient in OPERA will be added advantage
- Able to perform rotating shift including PH and weekends
- Schedule (AM:7am-4pm, Aft:2pm-11pm, Night:10pm-7am)
- 5/6 days work week, 9 hours per day including 1 hour break time
- Fully vaccinated
Benefits:
- Annual leaves
- Dental
- Medical
- Insurance coverage
- Night shift allowance
- Meal allowance
- Long year service award
- Service excellence award
Working location at East.
