The Training Coordinator is pivotal in ensuring exceptional customer service and smooth administrative operations for our education and training courses. This role involves handling inquiries, processing enrolments, managing payments, and coordinating with various departments to ensure a seamless experience for our students. You shall be detail-oriented, customer-focused, and adept at multitasking.
Duties and Responsibilities shall include but not be limited to:
Customer Service:
- Respond to incoming phone calls promptly, addressing inquiries and providing information about courses and services.
- Handle email inquiries efficiently, offering accurate information and solutions to potential and current students.
Course Administration:
- Process student enrolments into courses accurately, ensuring all necessary details are captured.
- Send course confirmation details to students, ensuring they have all necessary information.
- Distribute eLearning resources and materials to enrolled students.
- Input student and course details into tracking lists accurately for record-keeping and reporting purposes.
- Follow up on rescheduling requests and manage medical certificates (MC) for students unable to attend courses.
- Update trainers with course details, ensuring they have all necessary information for their sessions.
- Accurately create and update course details in the system, ensuring all information is current and correct.
- Work with course agents on student registrations and related inquiries.
- Issue and send course completion certificates to students.
Payment Coordination:
- Issue invoices and provide guidance on SkillsFuture credit claims to students, ensuring timely collection of fees.
- Collaborate with the finance department to ensure all payments are processed and recorded accurately.
Team Collaboration:
- Work with team members on handling corporate inquiries and providing comprehensive service to corporate clients.
Perform other administrative tasks and support functions as needed to ensure smooth operation of the department.
