Being at the frontline, the Guest Relations Officer is the first contact point when a guest check-in at a hotel. He/She will deliver exceptional guests' experience and manage guests professionally to promote positive impression.
Responsibilities
- Ensure checking-in and out is done promptly and efficiently in accordance to the procedure of the Hotel
- Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Interact and attend to guest’s enquires
- Handle cashiering duties
- Maintain the filing system and required reports
- Handle guest reservation using Opera system
- Provide information about amenities, major attractions and hotel services.
- Anticipate guest needs and build rapport with customers.
- Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area.
Requirements
- People orientated with excellent customer service skill
- Communication skills (written/verbal)
- Proficient in OPERA will be added advantage
- Able to perform rotating shift, PH and weekends
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