Roles & Responsibilities:
● Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
● Install, upgrade, support and troubleshoot Windows 10 and Microsoft Office
● Provide user data and application recovery
● Use diagnostic tools to troubleshoot problems associated with network
connectivity, and workstation hardware/software
● Use tools and methodologies to load, copy and customize operating system
configurations for deployment
● Responsible for tracking hardware and software inventory
● Familiarize end users on basic software, hardware and peripheral device operation
● Take ownership and responsibility of queries, issues and problems assigned to the
Desktop Support Engineers
● Works with vendor support contacts to resolve technical issues within the desktop
environment
● Escalate issues and involve experts wherever required in order to resolve issues as
quickly as possible and any other authorized desktop applications & Microsoft or
related security patches/Policies
● Performs general preventative maintenance tasks on computers, laptops and any
other authorized peripheral equipment
● Performs remedial repairs on computers, laptops, and any other authorized
peripheral equipment
● Customize desktop hardware to meet user specifications and site standards
● Resolve and update incidents with in SLA, update stakeholders for S1/P1 cases and
update KB with solution provided
● Knowledge of Windows 2019 and RHEL Server management would be advantageous
