Progeny is currently entering an exciting phase of international growth and succession, which has led to an investment in the expansion of the international IT Team. As a Second Line IT Support Engineer based in our Singapore office, you will help and support a wide range of team members across the globe with any daily IT issues and support the IT Team in maintaining Progeny’s IT network, servers, and security systems, critical to the continuous growth of the business.
Reporting to the IT Support Team Leader, you will collaborate, organise, and maintain crucial elements of Progeny’s infrastructure to ensure it is effective in supporting our teams to deliver world-class client service. Utilising your excellent interpersonal skills, you will serve as a key point of contact for team members across multiple global locations to manage incidents and requests, developing great rapport and providing outstanding service. You will also use your previous technical experience to delve into analysis work, aiming to optimise our network and systems to support Progeny’s current goals and ambitions for the future.
This is a regional, Singapore, office-based role. Applicants must be Singapore citizen or Permanent Resident.
Progeny’s Values
Progeny are driven by our values; they are what collectively unite us and ensure the success of our mission “to be the most trusted professional advisory in the UK and beyond”.
· Group wisdom
· Empowering others
· Agility
· Social responsibility
· Long-term thinking
Key responsibilities & accountabilities *
· Responsible for Second Line IT support in Singapore, and providing remote support to Dubai, Belgium, and UK offices, where needed.
· Application support for company platforms.
· Diagnosing and resolving technical issues.
· Serve as a key point of contact for Progeny team members seeking technical assistance over the phone, email, or in person.
· Provide general hardware and software support to team members.
· Undertake analysis, diagnosis, and resolution of a variety of problems ranging in complexity.
· Work to SLA thresholds for incidents, requests, and problems.
· Manage several open Incidents/Problems and mini-projects simultaneously.
· Systems & Performance monitoring.
· Carrying out daily checks on the company’s infrastructure systems.
· Configure and install new IT equipment and software.
· Networking including AD/DNS + Group Policy.
· Trend Analysis and Problem Management.
Person specification
Qualifications
· Microsoft MTA level qualifications (especially in O365, Windows Desktop or Server).
· Microsoft MCP level qualifications (especially in O365, Windows Desktop or Server).
Experience
· Previous experience working in a similar role.
· Proven experience using MS 365, SharePoint & Azure.
· Proven experience using MS Server 2012 R2 onwards.
· Proven experience using MS Windows 7 + 10 is essential.
Knowledge
· MS Server 2012 + beyond is essential.
· Networking fundamentals (TCP/IP, DNS, DHCP).
· Cisco switches
Skills and qualities
· Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
· Excellent organisational skills.
· Ability and desire to work as part of a team to achieve quality standards, and time effective outcomes.
· Ability to work on own initiative.
· Ability to prioritise, manage and perform under pressure.
· Good attention to detail and with a keen eye for detail.
· Ability to demonstrate practical troubleshooting and problem analysis techniques.
· Highly skilled MS Office suite user.
· Willing to work flexibly, with enthusiasm.
· Ability to travel and work in different offices as required.
