About Us:
We are an exciting and new family medicine focused clinic located in South East area of Singapore. We are a leading provider of innovative clinic management software solutions. We are dedicated to helping healthcare providers streamline their operations, improve patient care, and achieve their business goals.
About the Role:
As a Client Support Associate, you will be the first point of contact for our valued clinic clients. You will play a crucial role in ensuring their success by providing exceptional technical support, troubleshooting software issues, and answering their questions.
Responsibilities:
- Provide prompt and courteous technical support to clinic clients via phone, email, and chat.
- Troubleshoot software issues, diagnose problems, and identify solutions using our knowledge base and internal resources.
- Effectively communicate complex technical information in a clear and concise manner.
- Document interactions with clients and maintain accurate records. Familiar with the use of JIRA is a bonus.
- Escalate unresolved issues to the appropriate team members for further assistance.
- Proactively learn about our software and stay up-to-date on new features and functionalities.
- Train Customers on the use of our software.
- Contribute to the continuous improvement of our knowledge base and support processes.
- Maintain a positive and professional demeanour at all times.
Qualifications:
- 1 year of experience in a customer service or technical support role is beneficial.
- Strong understanding of computer software and basic troubleshooting principles.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- A passion for the healthcare industry and a desire to make a positive impact is a plus.
