Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels
Responsibilities
Support & contribute towards the smooth operations of the IBG T&O SG Cash Ops remittance function, whilst ensuring adherence to established standards and controls
- Investigate and resolve customers' remittances queries in accordance with the established service level agreement and payment guidelines
- Work closely with business/service units, agent/correspondent banks to resolve remittance queries
- Process failed remittances in accordance to procedures without compromising quality during the process
- Adhere to agreed high service levels for turnaround time and industry /currency cut-off times
- Ensure proficiency over established Standard Operating Procedures and compliance against all relevant policies, standards and guidelines
- Timely reporting and escalation of risk events/incidents, control issues, suspicious transactions and presidential complaint for appropriate action
- Contribute constructively toward improvement initiatives & projects in relation to risk management , process improvement, cost reduction etc.
- Required to work on weekends to provide support for adhoc live verification tests
- Ad-hoc duties assign by Team Manager
Requirements
- Good knowledge of remittance products and understanding of risk and controls
- Good verbal & written communication skills as well as interpersonal skills
- Team player with collaborative attitude
- Possess good problem solving and analytical skills
- Keen eye for detail
- Ability to work with speed, accuracy in a fast pace environment
- Ability to deliver under tight deadlines and work under pressure independently
- Strong knowledge in intermediate Microsoft Excel skills (v-lookup, pivot table)
- Possess high computer literacy skill to adapt to the various systems used in Cash operations
Apply now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
