IT Executive

Position: IT Executive
Department: Information Technology
Reports to: IT Manager
Location: 11 Changi South Lane, Singapore 486154

Job Summary:
The IT Executive is responsible for managing and maintaining the company's information technology systems and infrastructure. This role involves providing technical support, troubleshooting hardware and software issues, implementing network security measures, and ensuring the smooth operation of IT systems. The IT Executive will collaborate with the IT team and other departments to enhance the organization's technology capabilities and support the achievement of business objectives.

Responsibilities:

1. Provide technical support to end users by troubleshooting hardware, software, and network-related issues promptly and effectively.
2. Install, configure, and maintain computer systems, servers, network devices, and software applications.
3. Perform regular system maintenance tasks, including software updates, patches, and security enhancements.
4. Monitor network performance, diagnose problems, and implement necessary solutions to ensure optimal network efficiency and reliability.
5. Manage and maintain the company's IT infrastructure, including servers, routers, switches, firewalls, and related equipment.
6. Collaborate with external vendors and service providers to ensure timely resolution of IT-related issues and effective management of IT resources.
7. Assist in the planning, design, and implementation of IT projects, including system upgrades, network expansions, and software deployments.
8. Conduct regular data backups and implement disaster recovery plans to ensure business continuity in the event of system failures or emergencies.
9. Develop and maintain documentation of IT systems, processes, and procedures for reference and training purposes.
10. Stay updated with the latest technology trends, evaluate new IT products and solutions, and make recommendations for system improvements and enhancements.
11. Provide training and support to users on IT-related topics, including software applications, cybersecurity best practices, and data protection policies.

Qualifications and Skills:

1. Bachelor's degree in Information Technology, Computer Science, or a related field.
2. Proven experience in IT support, system administration, or a similar role.
3. Strong knowledge of computer hardware, operating systems, networking, and software applications.
4. Familiarity with network protocols, security standards, and data backup/recovery procedures.
5. Experience with server administration, virtualization technologies, and cloud computing platforms.
6. Proficiency in troubleshooting and resolving hardware, software, and network issues.
7. Knowledge of cybersecurity principles, best practices, and tools.
8. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users effectively.
9. Strong problem-solving and analytical abilities with a keen attention to detail.
10. Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
11. Proactive mindset and willingness to learn and adapt to new technologies and industry trends.
12. Able to speak/communicate in Malay language.

Please be informed that only shortlisted candidates will be called for interview.