Starlight Group
About Us: We are a collection of jewellery businesses, each catering to distinct consumer market segments. Our specialty lies in 916/999 gold jewellery within the Singapore market. Established in 2019 to fill a void in the gold financing industry, our company swiftly expanded its reach beyond Singapore to Indonesia. Embracing a dynamic pace, we aim to foster mutual growth in both business and the professional development of our employees to achieve collective success.
JOB RESPONSIBILITIES:
- Engage with customers on TikTok by responding to comments and inquiries.
- Update Shopify inventory records for accurate product availability.
- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.
- Conduct daily stock counts to maintain accurate inventory levels.
- Handle incoming customer calls and assist as needed.
- Provide client service support for retail network and E-commerce
- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.
- Assist in scheduling customers’ jewelry repairs
- Manage knowledge of company products, services, and general inquiries
- Maintain a high level of professionalism with clients and establish a positive rapport with every client
- Process E-commerce orders from beginning to end
- Ability to handle complaints/feedback competently
- Drive client satisfaction
- Generate revenue increase by offering sound recommendations and suggestions
- Any other ad-hoc tasks or projects
- Work together with operations to ensure a smooth fulfillment process
- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers
- Attend to customers’ queries in-store and online stores
- Be self-motivated and driven to achieve monthly sales targets.
- Ensure merchandise and displays are consistently well-presented
JOB REQUIREMENTS:
· 1-2 years of customer service experience.
· Candidate with retail or jewelry experience is an added advantage
· Passionate about helping others and driving client satisfaction
· Excellent interpersonal and communication skills
· Candidate with retail or jewelry experience is an added advantage
· Ability to handle complaints/feedback competently
· Excellent phone etiquette and excellent verbal, written, and interpersonal skills
· Positive work attitude and ability to multitask, organize, and prioritize work
· Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environments
·Candidates must be willing to work on Weekends and Public holidays
How to Apply:Interested candidates should submit their resume and a cover letter to [email protected]. Please include "Retail Assistant Application" in the subject line. We look forward to reviewing your application!
