Benefits:
- UP to $2500
- 5.5 Days, Office hours, East
- Comprehensive employee benefits (AWS & Variable Bonus)
- MNC with better career growth
Job Scope:
- Ensure service quality meets standards by monitoring customer experience and service delivery.
- Manage customer inquiries, requests, and feedback, coordinating with both customers and internal stakeholders.
- Review and optimize processes and procedures to enhance operational efficiency.
- Provide professional, prompt, and high-quality service experiences via email and in-person interactions.
- Conduct outbound calls to customers as required.
- Resolve complex or escalated issues promptly.
- Maintain a Customer Care Centre handling time KPI of < 20 minutes.
- Work effectively under pressure while managing customer expectations.
Job Requirements:
- Strong teamwork and independent work capabilities.
- Excellent verbal and written communication skills.
- Effective problem-solving abilities.
- Good interpersonal skills for customer interactions.
- Proficient in fast and accurate computer skills.
- Self-driven and resourceful.
- Customer-oriented with a strong focus on customer satisfaction.
To Apply, kindly click on the "APPLY NOW" button and job details.
We regret that only shortlisted candidates will be notified.
Staffking Pte Ltd (20C0358) | Trance Teu (R1988522)
