- Perform processing of record creation and system updating in Bank’s operating systems relating to Secured Loans
- Process disbursement & fee payments relating to Secured Loans
- Prepare payment instructions/advice & notification letters to customers
- Review & update system reports on daily, weekly and monthly basis
- Filing of source reports & media and arrange archival
- Handle customer / lawyer’s enquiries
- Assist in audit preparation, UAT, system enhancement etc
- Manage adhoc project assigned by Team Manager / Supervisor
- Ensure all requests are processed within specified Service standard, timely and accurately
- To highlight any discrepancy / deviation to the Team Manager/ Supervisor.
- To ensure high quality level in services delivery
- Support the Team Manager/Supervisor to ensure the smooth operation of the team /department
- Assist Team Manager / Supervisor by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk
Requirements:
- Business and Finance, Business Administration, Operations Management or related disciplines preferred
- Minimum 2 years of relevant experience in financial institutions, either in Credit Operations or Secured Loans
- Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
- Strong analytical, systemic, and problem-solving skills with ability to deep diving into issues & details
- Good organizational skills with demonstrated ability in managing event/project
- Good communication and presentation skills
- Knowledge of Process Improvement Toolkit and metrics/measurement
- Good understanding of operational risks.
- Meticulous with eye for details Flexibility and ability to multi-task and take on different types of roles and activities at the same time.
- Proficient in Microsoft Office especially in Advanced Microsoft Excel & Microsoft PowerPoint
Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notifty. Thank you.
