Duties and Responsibilities
· Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.
· Attend to guests’ check-outs including resolving any late and disputed charges.
· Process all payment types such as room charges, cash, checks, debit, or credit.
· Assist guests with directions and information regarding property and local areas of interest.
· Coordinate with Housekeeping to track readiness of rooms for check-in.
· Attend to all guests’ requests and queries promptly, politely and efficiently.
· Ensure a high level of customer service is consistently maintained to ensure guests’ satisfaction.
Requirements
· Previous Front Office experience in a similar environment will be an advantage
· Working knowledge of Opera is preferred
· Team player but also able to work independently
· Customer oriented with a pleasant disposition
· Able to multi task and thrive in a fast paced environment
· Able to work on rotating shifts, weekends and public holiday
