- creating and implementing a business development plan
- hiring and supporting staff and conducting reviews of their performance
- performing spa treatments, massages, facials and wellness therapies
- managing inventory, including beauty, bath and treatment products
- negotiating with vendors and ordering supplies and equipment
- creating and updating the spa menu
- developing marketing strategies, running campaigns and producing promotional material
- training staff members on new skills and industry standards
- assigning tasks and coordinating staff and facility schedules
- ensuring the spa meets hygiene standards and complies with all health and safety regulations
- creating budgets, drafting financial statements and handling payroll and supplier payments
- communicating with clients and responding to queries to increase loyalty and satisfaction
- maintaining a client database
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