Title: APPLICATION SUPPORT ANALYST
JD:
- Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks.
- Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
- Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
- Provide on-going maintenance support for production systems/applications and 24/7 stand by support
- Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
- Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
- Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
- Must have expeirnece in handling .NET or Java related application support.
Thanks, and Best Regards
Karanam Vijaya Kiran
(EA Registration no: R1443178)
Recruitment Manager
Hand Phone: +65 92333815
Helius Technologies Pte Ltd (EA Licence No: 11C3373)
