Job Summary
· The Business Change Lead is a pan Transaction Banking (TB) role, within the TB Change and Enablement, supporting the TB business change portfolio end-to-end, ensuring successful delivery of benefits to the business and alignment with the overall strategy.
· The role holder will be accountable for business change and transformation of the business and core business enablement initiatives. The successful candidate will foster a culture of continuous improvement and stakeholder collaboration to ensure TB operates at its highest potential and play a key role in shaping the organisation effectiveness strategy across TB.
· The role holder will be involved in the successful delivery of key TB business strategy initiatives and associated processes designs and improvements to meet business growth aspirations and risk reduction, whilst strengthening ways of working, execution, deliver outcomes, and ensure best in class capabilities are embedded into BAU.
· The role holder will bring a strategic mindset with focus on hands-on delivery and oversight over the outcomes and must be comfortable dealing with ambiguity and building strong stakeholder relationships and communication channels across TB. The role holder will work closely with Senior Executives, Business Heads, and cross-functional teams to ensure successful delivery of the programme and alignment with business objectives.
Key Responsibilities
Strategy and Execution
• Support the TB business change agenda.
• Execute a business-aligned enablement change plan (including KPIs to ensure the initiatives are embedded and adopted).
• Drive excellence in business enablement, through identifying and delivering business success requirements. Monitor and report on the realisation of benefits from the enablement initiatives, supporting them in meeting objectives.
• Drive assigned workstreams by gathering and analysing information, formulating, and testing hypotheses, and developing recommendations.
Programme Management
• Govern business change projects, including ensuring requirements, timelines and detailed plans are produced and managed, tracking projects to ensure on-time delivery within scope and budget, with the flexibility and agility to change and adapt as you go.
• Ensure good programme governance through programme / project disciplines, oversight committees and correct documentation of programme plans, approaches, and documentation (as outlined in the Bank’s Programme Governance Policy and Project Management Standards).
• Produce clear documentation such as plans, briefings, timelines, processes, stakeholder comms, or meeting notes.
• Set a consistent methodology for measuring baselines and tracking/reporting benefits, tracking of transformation programmes at key milestone level (investments, costs, and benefits).
• Manage relationships with business and functional stakeholders on related projects.
• Support effective communication strategies.
Skills and Experience
Change Management
• Facilitate the delivery of business change programmes, ensuring appropriate programme structure, tracking, reporting and governance.
• Design and implement tools to support the TB business change and enablement agenda. Support TB in adopting the change, with all necessary training, resources, skills, and support in place.
• Work closely with business units across the organisation to ensure they are prepared for the change, addressing any concerns or resistance.
• Where specific subject matter expertise is required, bring together and facilitate the optimal outcome for TB and the Group and communicate it in a clear and compelling way to key stakeholders.
• Work closely with TB businesses impacted by relevant initiatives and changes to solve issues and spot opportunities as they arise.
• Ensure that all change management deliverables are completed on time and to the required standard.
• Develop and execute effective communication plans to inform and engage all relevant parties about the change. Prepare supporting documents and presentations.
• Establish mechanisms for gathering feedback on the change process, and make necessary adjustments based on this feedback.
• Ensure end-to-end delivery of business enablement initiatives and facilitate effective handovers to BAU.
Risk Management & Governance
• Ensure risks are appropriately managed with the Risk Appetite, supporting mitigation and resolution of risks and issues which may impair delivery, escalating unresolved risks/issues.
• Identify, escalate, and support in the resolution of issues that have the potential to hinder or delay the implementation TB initiatives.
• Support the resolution of any issues or conflicts arising within the book of work. Work with other key project teams in TB or the Group to ensure inter-dependencies are appropriately considered and managed.
• Manage audits and assurance reviews, both internal and external.
Enterprise Agility & Business Efficiency
• Support the delivery of large-scale business enablement and change agenda, ensuring execution across the highest value items.
• Focus on streamlining and improving business efficiency (not limited to people, process, and technology) and touchpoints to support TB revenue production, utilizing lean six sigma methodology as appropriate.
• Collaborate with cross-functional teams and support in the identification of opportunities for improvement and develop solutions that address these needs.
• Embed a mindset across TB to measure success in simplifying processes and activities.
• Proactively propose improvements, enhancements, and simplifications across TB, obtaining buy-in to implement will be a plus.
People and Talent
• Champion and act as a role model of the Group’s values and culture.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key Stakeholders
• TB Business Change & Enablement Head
• TB Management Team
• TB COO Management Team
• Country Management
• Accountable Executive for any initiatives
• Programme Steering Committees and relevant Project Steering Committees
• Leads for any key Business Working Groups within the Programme structure
• Key Functions involved in related projects, including Legal, CFCC, Tax, Finance, Risk and parts of Treasury
Other Responsibilities
· Embed Here for good and Group’s brand and values in CIB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedure
Our Ideal Candidate
• 5+ years experience in banking, managing complex business projects within global banks.
• Experience at leading and successfully executing regional or global programmes.
• Highly strategic, consultative and solution oriented with the ability to assess and understand SC business & organisational issues/requirements.
• Strong execution capability, high discipline with excellent project management skills.
• Strong relationship management skills. Strong ability to manage multiple stakeholders including senior management.
• Work with relevant stakeholders to prepare for high-profile quarterly and monthly status reviews: support the design of the agenda, creation of materials, and preparation of key discussion points to ensure decisions can be made efficiently.
• Strong analytical and quantitative problem-solving skills
• Strong ability to communicate complex ideas effectively – both verbally and in writing i.e., conducting workshops, PowerPoints
• Strong team orientation. Ability to work effectively in cross-cultural, cross-geographical, matrix environments.
• Support the execution of communications plan to engage and inform a wide variety of stakeholders.
• High level of responsiveness, sense of urgency; ability to operate in a highly pressurised & dynamic environment.
• Strong drive for results, ability to plan, track and follow through to deliver an aggressive project plan
• Role model for the Bank’s valued behaviours, particularly around integrity and confidentiality.
• Solutions oriented with strong solutions delivery expertise with Agile methodologies
Role Specific Technical Competencies
• Organisation Development
• Organisation Design & Structuring
• Organisation Change Management
• Business Acumen
• Process Management
• Understanding Customer Needs
• Strategic Thinking
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
