COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.
Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.
RESPONSIBILITIES
- Generate Accurate Invoices: Prepare and issue invoices to customers, ensuring that the charges are correct and reflect the agreed-upon terms and services.
- Monitor Payments: Keep track of payments received and monitor accounts for any overdue payments. Follow up with customers as needed to ensure timely payment.
- Resolve Billing Issues: Address any discrepancies or queries related to billing, working closely with customers and internal teams to resolve them promptly.
- Stakeholder Communication: Communicate effectively with stakeholders across the organization to gather requirements, provide updates, and align system capabilities with business needs.
- Maintain Records: Keep detailed records of all customer master files and billing activities, including invoices issued, payments received, and any adjustments made.
- Customer service: Handle customer inquiries and disputes related to billing, providing customer support and resolving issues promptly.
- Reporting: Support month-end and year-end close processes, ensuring all billing-related entries are accurate and complete, with compliance to revenue policies and regulations.
- Collaborate with Other Departments: Work closely with other departments to deliver timely billings and receipting and streamline the billing process.
- System Implementation and Upgrades: Participate in the planning and execution of billing system implementations and upgrades, ensuring minimal disruption to daily operations.
- Process Optimization: Analyze current billing processes to identify areas for improvement and work with IT to develop solutions that enhance efficiency and accuracy.
- User Acceptance Testing (UAT): Coordinate and conduct UAT for new systems or features, ensuring they meet business requirements and function correctly before full deployment.
- Diploma/Degree in Accountancy, Business, or a related discipline, or individuals currently pursuing CA qualifications with ISCA.
- Recent graduate with relevant competencies may be considered.
- Experience with system changes implementations and UAT.
- Proficient in MS Office, particularly Excel, and experience with financial software and databases.
- Knowledge and hands-on experience in any of the major accounting software (SAP, Oracle etc.).
- Excellent communication, problem-solving, and analytical skills.
- Strong interest in data management, RPA and data analytics.
- Familiar with BI tools (e.g. Qlik sense, Power BI, Tableau, RPA) has an added advantage.
- Ability to prioritize and manage multiple responsibilities.
- Detail-oriented with a focus on accuracy and quality.
- Interesting personality with can-do spirit.
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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.
Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University
