Responsibilities
- Understand and remain up to date, provide guidance, policies and recommendations on industry trends and evolving standards for Go-to-Market/Revenue Operations, business process, especially best practices for tools like Salesforce
- Administer, set up, configure, and troubleshoot issues in Go-to-Market/Revenue Operations tools like Salesforce
- Create and maintain automations within Go-to-Market/Revenue Operations tools (e.g. Salesforce apex, custom script, flows) and across systems through Workato recipes
- Execute project lifecycle – which includes development, testing, review, deployment – to implement feature configurations and customizations of Go-to-Market/Revenue Operations tools and automations to meet evolving business and operational needs.
- Maintain security and integrity of the company’s Go-to-Market/Revenue Operations tools instances through the implementation of proper governance and permissions
- Ensure optimal performance in Go-to-Market/Revenue Operations tools through the implementation of scalable solutions, in line with industry best practices
- Be the SME (subject matter expert) for Go-to-Market/Revenue Operations tools and guide users in executing operations in these tools – e.g. reassigning records, creating new records
- Create business and technical documentation – for customizations, workflows, and business processes – and keep all documentation up to date
- Monitor new release features in Go-to-Market/Revenue Operations tools and review for potential impact to existing configuration, as well as potential benefits for the business
Requirements
Qualifications / Experience / Technical Skills
- 5+ years of experience working with Go-to-Market/Revenue Operations tools like Salesforce
- Experience with implementing or configuring CPQ
- Experience with writing, troubleshooting Apex code and custom script
- Salesforce Administrator Certification preferred
- 5+ years of experience with supporting Go-to-Market departments (i.e. Sales, Marketing, Customer Success, Partner Channel)
- Experience in agile development preferred
- Experience of automating business processes including lead to deal closing process, campaign management, partner deal registration, etc
- Effective technical troubleshooting and debugging skills
- Familiarity with and experience with automations using AI is a plus
Soft Skills / Personal Characteristics
- Critical thinker who asks important questions to understand requirements and dig deeper into proposed solutions
- Comfortable collaborating within and outside of the team for projects and issues, across various locations and time zones
- Can confidently provide support and user training across departments
- Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork
- Excellent verbal and written English communication skills
- Can exercise strong problem-solving skills, and analytical thinking
- Exceptional team player with strong analytical, communication and interpersonal skills
- Excellent organization and time management skills
- Keen to learn new applications and software
- Growth mindset, ability to iterate, and design-thinking approach to problem-solving
- Ability to work independently with minimal guidance
