Job Profile Summary:
In this role, you will be executing all Representative Notification Framework (RNF) related transactions including appointment, cessation, and change of particulars related transactions. You will also be tasked to prepare periodic reports and updating of SOP. There will be opportunities for involvement in ad-hoc projects as part of automation and digitalization journey.
Job Description:
- Lodgment of documentation on MASNET for the appointment of Representative for Licensed Financial Advisers.
- Collate newly approved RNF applications to inform stakeholders and ensure records of newly appointed agents are updated on internal system
- Process resignation or termination of agents and tracking of recovery items
- Lodgment of cessation of representative on MASNET
- Lodgment of change of particulars submission for agents, including update to internal system and MASNET
- Manage team’s mailboxes to ensure timely response to requests and queries.
- Prepare and/or verify periodic reports
- Provide support to team lead to ensure standard operating procedures (SOPs) are up-to-date
- Identify opportunities to reduce manual work through process automation, digitalization and/or system enhancements.
- Provide business inputs and collaborate with key stakeholders on process improvement and automation projects, including putting up work requests and business requirements, as well as UAT testing
Who we are looking for:
Competencies & Personal Traits
- Comfortable with engaging with external partners, colleagues across divisions, functions to coordinate and collaborate at all levels
- Confident in decision making and problem solving
- Able to adapt to fast-paced and challenging work situations
- Meticulous with strong eye for details
- Familiar with FAA and MAS regulations
Working Experience
- Relevant working experience will be preferred
Education
- Diploma/Degree in any discipline
Language
- Strong command of English
